Refund policy

Refund policy

Return & Refund Policy

At Rosavive, your satisfaction is our priority. That’s why we offer a 60-Day Money-Back Guarantee on all orders. If you're not satisfied with your purchase for any reason, you may return it within 90 days of delivery for a refund — no questions asked.

How it works:

  • You must initiate the return within 60 days of receiving your order.

  • Products must be returned in their original condition with all accessories and packaging.

  • Return shipping costs are the responsibility of the customer. We do not offer free returns.

  • Once we receive and inspect the item, your refund will be processed to the original payment method. Please allow up to 5 business days for the refund to appear in your account.

How to start a return:

To begin the return process, please contact our support team at support@rosavive.com with your order number and reason for return. We’ll provide return instructions and the shipping address.